Introduction
iPuzzle Digital Media ("iPuzzle", "we", "us" or "our") is a digital marketing studio based at 10 York Road, Floor 3, London, SE1 7ND. We are committed to protecting and respecting your privacy.
This Privacy Policy sets out how we collect, use, store and share personal data when you visit our website at ipuzzledigitalmedia.com, get in touch with us, or work with us as a client. It is written to be aware of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
For the personal data described in this policy, iPuzzle Digital Media acts as the data controller. By using our website or contacting us, you acknowledge that you have read and understood this policy.
Information we collect
We only collect information we genuinely need. Depending on how you interact with us, this may include:
Information you give us
- Contact details — your name, email address, company name and job role, for example when you email us or enquire about a project.
- Enquiry content — anything you choose to tell us about your business, goals or marketing challenges.
- Client information — where you become a client, the business and account details we need to deliver our services and manage our relationship.
Information we collect automatically
- Technical data — your IP address, browser type and version, device information, time zone and operating system.
- Usage data — pages visited, time spent on the site, referring pages and similar analytics information, collected through cookies and similar technologies (see the Cookies section below).
We do not knowingly collect special category data, and we do not knowingly collect data from anyone under the age of 16. Our website is not directed at children.
How we use your information
We use your personal data only where we have a lawful basis to do so under the UK GDPR. Specifically, we use it to:
- respond to your enquiries and provide the information or services you have requested;
- deliver, manage and improve the services we provide to clients;
- send relevant updates or marketing communications where you have consented, or where we have a legitimate interest and you have not opted out;
- understand how visitors use our website so we can improve its content and performance;
- maintain the security of our website and systems; and
- comply with our legal, accounting and regulatory obligations.
Our lawful bases
We rely on one or more of the following lawful bases: consent (for example, optional marketing emails or non-essential cookies); contract (to provide services you or your organisation have engaged us for); legitimate interests (to run and improve our business in ways you would reasonably expect, balanced against your rights); and legal obligation (for example, retaining financial records). You may withdraw consent at any time.
Third-party services
We work with a small number of trusted third-party providers who process data on our behalf, strictly under our instructions and appropriate data processing agreements. These may include:
- Website hosting and infrastructure providers that keep this site running securely;
- Analytics providers that help us measure website performance;
- Email and communication tools we use to correspond with you; and
- Advertising and marketing platforms used in delivering services to our clients, where relevant.
This website loads fonts from Google Fonts to render its typography; in doing so your browser may make a request to Google's servers. We do not sell your personal data to anyone. Where any provider transfers data outside the UK, we ensure appropriate safeguards are in place, such as the UK International Data Transfer Agreement or adequacy regulations.
Data retention
We keep personal data only for as long as we need it for the purposes set out in this policy, after which it is securely deleted or anonymised.
- Enquiries that do not lead to an engagement are typically retained for up to 24 months in case you get back in touch.
- Client records are kept for the duration of our relationship and for a reasonable period afterwards.
- Financial and tax records are kept for at least six years to meet our legal obligations in the UK.
- Website analytics data is retained only for as long as it is useful, in line with our analytics provider's settings.
Your rights under UK GDPR
Under UK data protection law, you have a number of rights over your personal data. You have the right to:
- Be informed about how your data is used — which this policy aims to provide;
- Access the personal data we hold about you;
- Rectification of inaccurate or incomplete data;
- Erasure of your data in certain circumstances (the "right to be forgotten");
- Restrict processing of your data in certain circumstances;
- Data portability — to receive your data in a portable format;
- Object to processing based on legitimate interests or direct marketing; and
- Withdraw consent at any time where we rely on consent.
To exercise any of these rights, please email us at inquiries@ipuzzledigitalmedia.com. We will respond within one month.
If you are unhappy with how we have handled your data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection, at ico.org.uk. We would, however, appreciate the chance to address your concerns first.
Contact us
If you have any questions about this Privacy Policy or how we handle your personal data, please get in touch:
iPuzzle Digital Media
10 York Road, Floor 3, London, SE1 7ND
Email: inquiries@ipuzzledigitalmedia.com
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised "last updated" date, so please check back periodically.